Virtual Operations announced as a certified Silver Blue Prism Delivery and Training Partner

LONDON, UK (November 5, 2019) — As a result of delivering outstanding customer satisfaction and highly innovative and transformational intelligent automation (IA) solutions to its enterprise clients, specialist IA products and services firm Virtual Operations, today announced that it is fully certified as a Blue Prism Silver Delivery partner and an authorised Training Partner.

One of the first Blue Prism Partners worldwide since 2012; The announcement reflects and recognises the industry-leading work that Virtual Operations has been delivering to its clients utilising Blue Prism’s connected-RPA software.

Virtual Operations has pioneered Intelligent Automation in 23 countries across 4 continents as part of their process excellence and digitisation programmes and has a 100% track record in automation delivery. Virtual Operations created the first Automation Academy (with 1000+ graduates) and have developed a global 365 24/7 automated support service, in addition to an industry-first utility pricing system for their VAAS platform, where clients can access virtual workers and pay only for what they use. Their commitment to Blue Prism is absolute, with several employees from both a technical and non-technical background having 10+ years’ experience in deploying the software. Virtual Operations’ online Intelligent Automation Methodology (VOLT) is also the most widely adopted in the industry.

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There are a number of reasons why clients choose to trust us to help them achieve success through automation with Blue Prism, says James Swinford CEO, Virtual Operations. Our experience, track record and passion are clear, but the two main factors appear to be our ability to take our clients beyond tactical into strategic deployment and our willingness to enable them to become self-sufficient; Blue Prism is the perfect tool to facilitate this.

Even though we are relatively small, we mostly work with Fortune 100 companies and have delivered projects with ROI’s with orders of magnitude of $10’s of millions per annum. We even underwrite these projects because we have the experience the process excellence expertise and we know Blue Prism’s Digital Workforce will deliver. We also know we can combine it with leading edge AI, ML and advanced OCR capabilities.

Tactical RPA is a proving ground, it’s safe, simple and effective. It will also generate cash and momentum. To go beyond that and deliver real value, requires a much deeper understanding and broader set of skills. We have the most experienced Technical and Process Excellence resources and it’s this experience that singles us out. From the moment we arrive, we begin the process of training our clients in how to do this and, when we leave, our clients are fully enabled, typically inviting us back for complex projects or maturity checks”.

“Virtual Operations have demonstrated how our go-to-market strategy enables partners to offer complete enterprise-grade RPA solutions that support customers in some of the most heavily regulated industries in the world,” said Blue Prism. “Together we deliver what’s required to drive RPA innovation, especially for global Fortune 100 companies.”

Winners: Future of Sourcing award for Innovations in Supplier Performance Management

Virtual Operations are honoured to win the coveted Future of Sourcing award for Innovations in Supplier Performance Management at the SIG Global Fall Summit 2019.

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The award derived from a transformational project we delivered for a Fortune 100 FMCG client using Blue Prism software.

Industry Solution

Endorsed by Blue Prism, our work with the client has been used across the industry as an example of how combining automation technologies with Process Excellence can deliver true transformational success

Our client’s goal was to to reduce operational costs by 30-40% and they saw automation as a key enabler for this.

We had established a great working relationship and were asked us to attend an initial workshop to help qualify their existing efforts and then plan and deliver the next steps.

The main objective was use automation to reduce exception handling time so that customer orders could be fulfilled faster and reduce the manpower required for the exception handling process.

Our top down approach to identifying opportunities for automation helped us identify the correct areas to focus our efforts on.

We worked with the client to build on the information they had already gathered and look more strategically at the problem.

Over the following months, our Process Excellence team worked closely with the client, running workshops, understanding the processes at both detailed and holistic levels and creating the operational landscape across multiple geographies to learn more about the end to end process.

The client leadership team had the confidence in us to to look further up the process and, in combination with their SME’s and Process Leads, our Process Excellence team were able to develop a solution that allowed us to automate the root cause analysis for the exceptions as well as the exceptions themselves, meaning we were able to eliminate the vast majority of the exceptions from the process.

By changing the approach to automation and working with the client we were able to not only achieve the 30-40% savings in their operational costs, but we were also able to deliver numerous unseen benefits including $000,000s saved per month by increasing truck fill levels.

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For further information on the summit and our work with the Sourcing Interest Group please click here https://futureofsourcingawards.com/automated-customer-service-solution-unblocking-orders-and-unlocking-value

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Mastering the duality of digital: How companies withstand disruption

For established companies in an increasingly digital world, making incremental changes to long-standing business models isn’t enough to succeed. To sustain growth in the face of disruptive threats from digital challengers, incumbent companies must overcome two challenges at the same time: innovating with new digital businesses while also digitizing core holdings. The findings of multiple McKinsey Global Surveys on digitization show the defining elements of strategies and operating models that are built for this duality of digital.

7 Step Guide to Successful Enterprise Robotic Process Automation by Signavio

By now, the benefits of robotic process automation, or RPA, are well-known. The power of RPA rests in increased efficiency and reduced costs, as well as the ability to truly unleash the creativity of employees by freeing them from uninspiring and menial tasks. However, currently RPA is largely considered an ‘add-on’ that attaches to existing systems and processes in order to improve their efficiency.

This is a tactical solution, which decreases costs and increases speed in a relatively short time.For many organizations, this will be sufficient. But taking an enterprise view of RPA offers a far more effective long-term solution. The quickest, easiest implementation of the cheapest robots available is unlikely to lead to sustainable improvements, whereas taking the time to truly understand your organization’s processes first will mean you can apply RPA in the right place, at the right time, and in the right way.

An enterprise approach to RPA can also fuel a shift in mindset within companies, in particular in their acceptance of and responsiveness to change and disruption. When staff see the benefits of RPA in action, future instances of RPA become easier to support, and from there it is easier to introduce other organizational or structural changes that may not necessarily be related to RPA. A company culture that is open to experimentation with RPA will likely be open to other opportunities as well, and over time will foster a willingness to be more creative and innovative.

PAPER - RPA Support & Automated Vacuum Cleaners

At Virtual Operations we recognize that the technologies deployed to provide business benefit, can also be leveraged to provide the back-bone of a support model that monitors and resolves issues proactively. This allows for scalability of support without incurring the overheads of scaling a traditional support model. It also allows for investment into optimising the service operation, and identifying areas of improvement before they become incidents that impact the business.

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Virtual Operations announced as finalist in 2019 Future of Sourcing Awards

As the digital transformation continues to accelerate at an unprecedented and exciting pace, The Sourcing Interest Group looks to recognize the change makers, movers and shakers who show innovation, leadership and transformation in areas critical to the sourcing industry. The Future of Sourcing Awards recognizes organizations and individuals that show innovation, leadership and transformation in categories that are critical to the sourcing industry.

Virtual Operations announced as a finalist in 2019 Future of Sourcing Awards in the category Innovations in Supplier Performance.

The Special Forces of Intelligent Automation

Virtual Operations described as “the special forces of intelligent automation” by a leading global enterprise, with a best in-class automation platform.

“Virtual Operations is the company we rely on to deliver critical projects in a reduced time frame. They assign their A class developers to complex projects and always, without fail, deliver robust solutions. I have full confidence in their work and the knowledge that they pass onto my team is second to none.

I refer to them as the special forces of intelligent automation; once they’re involved I know my projects are in safe hands”

Interview with a Robotics Expert - Nick Andrews

The implementation of innovative tools like Robotic Process Automation (RPA) and Artificial Intelligence (AI) can seem like a daunting, overwhelming and expensive task. Future of Sourcing is pleased to present this interview with Nick Andrews of Virtual Operations to discuss the rumor that RPA is dead, tools/technologies that are providing the most value to practitioners, what RPA tools they can implement today and much more.

Robotic Process Automation Software Market Grew 63% in 2018

Robotic Software Automation  (RPA) software revenue grew 63.1% in 2018 to $846 million, making it the fastest-growing segment of the global enterprise software market, according to Gartner, Inc. Gartner expects RPA software revenue to reach $1.3 billion in 2019.

The top-five RPA vendors controlled 47% of the market in 2018. The vendors ranked sixth and seventh achieved triple-digit revenue growth (see Table 1 in linked article). “This makes the top-five ranking appear largely unsettled” Mr. Biscotti added.

PAPER - Managing the move from tactical RPA to strategic automation

Process automation is both a phenomenon and a paradox. Customer satisfaction levels are quoted by leading industry-watchers as less than 50 per cent, yet adoption and growth is accelerating.

At Virtual Operations we have considered this paradox many times. We believe that the answer lies partly in the mismatch between expectation and reality and partly in the restricted way in which automation technologies are applied.

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