By now, the benefits of robotic process automation, or RPA, are well-known. The power of RPA rests in increased efficiency and reduced costs, as well as the ability to truly unleash the creativity of employees by freeing them from uninspiring and menial tasks. However, currently RPA is largely considered an ‘add-on’ that attaches to existing systems and processes in order to improve their efficiency.
This is a tactical solution, which decreases costs and increases speed in a relatively short time.For many organizations, this will be sufficient. But taking an enterprise view of RPA offers a far more effective long-term solution. The quickest, easiest implementation of the cheapest robots available is unlikely to lead to sustainable improvements, whereas taking the time to truly understand your organization’s processes first will mean you can apply RPA in the right place, at the right time, and in the right way.
An enterprise approach to RPA can also fuel a shift in mindset within companies, in particular in their acceptance of and responsiveness to change and disruption. When staff see the benefits of RPA in action, future instances of RPA become easier to support, and from there it is easier to introduce other organizational or structural changes that may not necessarily be related to RPA. A company culture that is open to experimentation with RPA will likely be open to other opportunities as well, and over time will foster a willingness to be more creative and innovative.