Agentifying RPA: The Smart Path to Agent Adoption
William Rae, a Senior Consultant at Virtual Operations, explores the concept of Agentifying RPA: a practical approach to unlocking value by adding agentic capabilities to existing intelligent automation. Based in the US, William partners with enterprise organisations to design automation strategies that deliver measurable ROI. With deep experience in both RPA and emerging AI technologies, he shares why the smartest path to adopting AI Agents isn’t to start from scratch - but to evolve what you already have.
Human Readiness: Empowering People in an Agentic World
Agentic Process Automation (APA) promises smarter, faster, more autonomous workflows—but it only works if your people are ready. In this edition, we explore how to prepare your workforce for a future of human–agent collaboration, covering mindset, skills, and change leadership.
As intelligent agents become part of the modern workforce, one thing is clear: technology alone isn’t enough.
Agentic Process Automation (APA) shifts how work gets done. It’s not just about automating repetitive tasks—it’s about creating autonomous agents that can make decisions, adapt in real time, and act with limited human oversight.
But there’s a catch: if your people aren’t ready, the agents won’t succeed.
We often say APA is a digital transformation. In truth, it’s just as much a cultural and organisational transformation. That means human readiness needs to be at the core of your APA strategy.
What Your Operating Model Says About Your Agentic Process Automation Readiness.
How fit is your current operating model for a future where intelligent agents handle core processes? In this article, we explore what needs to change in the way your teams are structured, governed, and incentivised to realise the full benefits of Agentic Process Automation (APA).
Stakeholder Engagement & Change Management: Bringing Everyone with You
Adopting Agentic Process Automation (APA) doesn’t just involve deploying a new class of intelligent tools. It requires shifting how people think about work, trust automation, and adapt to new roles in a changing environment.
And that makes stakeholder engagement and change management central to APA readiness.
Leadership & Vision: It Starts at the Top
The potential value of APA is immense. Done right, it can improve decision-making, boost productivity, and fundamentally reshape how work gets done. But unlike traditional automation initiatives that could be delivered in siloed departments, APA touches nearly every part of the business.
It affects people’s roles, how teams interact, how data flows, and how systems integrate. These are not changes that can be managed from the middle. They require clear direction from the top.
Are You Ready for Agentic Process Automation (APA)?
Agentic Process Automation (APA) is reshaping the future of work—but success starts with readiness. In this article, we explore what APA really is, why it matters, and the key areas your organisation must assess before adopting it. Cut through the hype and build a solid foundation for scalable, intelligent automation.
How AI Can Reduce No-Shows and Optimise Capacity in Hospitals
In our latest article, we explore how AI-driven automation is helping healthcare providers predict patient no-shows, optimise scheduling, and boost workforce efficiency — all while improving patient care.
AI Sentinels: The Guardians of Healthcare AI
AI is transforming healthcare, but how do we ensure it remains safe, ethical, and effective? Enter AI Sentinels—intelligent monitoring systems that supervise, validate, and adapt AI models to changing medical needs.
Prevent errors & bias in diagnoses
Ensure compliance with GDPR, HIPAA & regulations
Protect patient data & detect cyber threats
Adapt AI to new medical guidelines & discoveries
From cancer detection to pandemic response, AI Sentinels are revolutionising healthcare by making AI smarter, safer, and more accountable.
The Rise of Agentic AI and its Benefits for Healthcare Organisations
Agentic AI represents a revolutionary shift in artificial intelligence, characterised by its ability to operate autonomously, proactively address problems, and adapt to complex environments without constant human oversight. Unlike traditional AI systems, which follow predefined instructions to perform specific tasks, agentic AI is designed to make independent decisions, learn from its environment, and collaborate with other systems to achieve overarching objectives. This technological evolution is poised to transform healthcare, a sector increasingly reliant on advanced solutions to meet rising demands for efficiency, personalisation, and improved patient outcomes.
How RPA Works Hand-in-Hand with AI: Navigating the Opportunities and Pitfalls
If you’re familiar with RPA and have automated five to ten processes, you’re likely hearing the buzz around AI and wondering where to start. The best approach is the classic methodology: think big, start small, and scale fast.
The 10 Biggest Mistakes Companies make when creating an AI Strategy
Success with AI is neither easy nor guaranteed, but if your organisation is unwilling to invest in AI, your competition will. The prize is there for the taking - is your organisation the one that will take it? We look at the 10 mistakes organisations can make when creating an AI strategy, and how the right approach can deliver rewards.