The Tech Stack for Agentic Process Automation: Building a Scalable Foundation
What Tech Stack Do You Need for Agentic Automation? Agentic Process Automation (APA) needs more than bots and AI—it demands a layered, scalable, and adaptive tech stack. Discover the architecture used by real-world leaders to support intelligent agents, from data pipelines to observability and governance.
Agentifying RPA: The Smart Path to Agent Adoption
William Rae, a Senior Consultant at Virtual Operations, explores the concept of Agentifying RPA: a practical approach to unlocking value by adding agentic capabilities to existing intelligent automation. Based in the US, William partners with enterprise organisations to design automation strategies that deliver measurable ROI. With deep experience in both RPA and emerging AI technologies, he shares why the smartest path to adopting AI Agents isn’t to start from scratch - but to evolve what you already have.
Human Readiness: Empowering People in an Agentic World
Agentic Process Automation (APA) promises smarter, faster, more autonomous workflows—but it only works if your people are ready. In this edition, we explore how to prepare your workforce for a future of human–agent collaboration, covering mindset, skills, and change leadership.
As intelligent agents become part of the modern workforce, one thing is clear: technology alone isn’t enough.
Agentic Process Automation (APA) shifts how work gets done. It’s not just about automating repetitive tasks—it’s about creating autonomous agents that can make decisions, adapt in real time, and act with limited human oversight.
But there’s a catch: if your people aren’t ready, the agents won’t succeed.
We often say APA is a digital transformation. In truth, it’s just as much a cultural and organisational transformation. That means human readiness needs to be at the core of your APA strategy.
What Your Operating Model Says About Your Agentic Process Automation Readiness.
How fit is your current operating model for a future where intelligent agents handle core processes? In this article, we explore what needs to change in the way your teams are structured, governed, and incentivised to realise the full benefits of Agentic Process Automation (APA).
Stakeholder Engagement & Change Management: Bringing Everyone with You
Adopting Agentic Process Automation (APA) doesn’t just involve deploying a new class of intelligent tools. It requires shifting how people think about work, trust automation, and adapt to new roles in a changing environment.
And that makes stakeholder engagement and change management central to APA readiness.
Leadership & Vision: It Starts at the Top
The potential value of APA is immense. Done right, it can improve decision-making, boost productivity, and fundamentally reshape how work gets done. But unlike traditional automation initiatives that could be delivered in siloed departments, APA touches nearly every part of the business.
It affects people’s roles, how teams interact, how data flows, and how systems integrate. These are not changes that can be managed from the middle. They require clear direction from the top.
Are You Ready for Agentic Process Automation (APA)?
Agentic Process Automation (APA) is reshaping the future of work—but success starts with readiness. In this article, we explore what APA really is, why it matters, and the key areas your organisation must assess before adopting it. Cut through the hype and build a solid foundation for scalable, intelligent automation.
How AI Can Reduce No-Shows and Optimise Capacity in Hospitals
In our latest article, we explore how AI-driven automation is helping healthcare providers predict patient no-shows, optimise scheduling, and boost workforce efficiency — all while improving patient care.
AI Sentinels: The Guardians of Healthcare AI
AI is transforming healthcare, but how do we ensure it remains safe, ethical, and effective? Enter AI Sentinels—intelligent monitoring systems that supervise, validate, and adapt AI models to changing medical needs.
Prevent errors & bias in diagnoses
Ensure compliance with GDPR, HIPAA & regulations
Protect patient data & detect cyber threats
Adapt AI to new medical guidelines & discoveries
From cancer detection to pandemic response, AI Sentinels are revolutionising healthcare by making AI smarter, safer, and more accountable.
Transforming Diagnostics and Patient Care with AI in UK Healthcare
In our latest article, we dive into how AI is reshaping diagnostics and patient care. From tools that detect diseases faster and more accurately to personalised treatments and predictive analytics, the possibilities are groundbreaking.
Take Moorfields Eye Hospital, for example—their AI system diagnoses eye conditions with unmatched speed and precision, saving lives and easing the workload on healthcare professionals.
While challenges like data privacy and staff training persist, the progress is undeniable. AI is unlocking incredible opportunities to improve patient outcomes and build a smarter, more efficient healthcare system.
The Rise of Agentic AI and its Benefits for Healthcare Organisations
Agentic AI represents a revolutionary shift in artificial intelligence, characterised by its ability to operate autonomously, proactively address problems, and adapt to complex environments without constant human oversight. Unlike traditional AI systems, which follow predefined instructions to perform specific tasks, agentic AI is designed to make independent decisions, learn from its environment, and collaborate with other systems to achieve overarching objectives. This technological evolution is poised to transform healthcare, a sector increasingly reliant on advanced solutions to meet rising demands for efficiency, personalisation, and improved patient outcomes.
The Impact of Automation Technologies like RPA and AI on Healthcare Professionals’ Roles
The integration of automation technologies such as Robotic Process Automation (RPA) and Artificial Intelligence (AI) is transforming the healthcare landscape. While these innovations promise improved efficiency, accuracy, and patient outcomes, they are also reshaping the roles and responsibilities of healthcare professionals. This evolution presents both opportunities and challenges for the workforce, making it essential for professionals to adapt and embrace the change.
The Future of Automation in Transforming Telehealth for Healthcare Organisations
As technology continues to shape the healthcare industry, the integration of Artificial Intelligence (AI) and Robotic Process Automation (RPA) is transforming telehealth services. For healthcare organisations aiming to enhance patient outcomes, cut costs, and improve operational efficiency, these technologies are becoming indispensable. This article explores their pivotal role in telehealth and provides a case study of how Cleveland Clinic, a leading US healthcare provider, is leveraging AI and RPA.
How AI is Benefiting Electronic Health Records (EHR) in Healthcare
The integration of Artificial Intelligence (AI) in Electronic Health Records (EHR) systems has become a transformative force in the healthcare industry. As healthcare data volume grows exponentially, AI offers a way to harness data, making EHRs smarter and more useful for clinicians, patients, and administrators.
The Crucial Role of a Strategic Partner in Scaling and Maintaining Robotic Process Automation (RPA) Infrastructure
Learn why partnering with an innovative RPA support provider is essential for scaling and maintaining your automation infrastructure. Discover the benefits of working with a strategic partner that introduces automation, proactive VM management, and technology updates to reduce production support costs and improve operational efficiency.
Virtual Operations’ Control Tower Support Service continues its support contract to a Fortune 50 FMCG client for an additional 3 years.
We are thrilled to announce that Virtual Operations has renewed its contract with a Fortune 50 FMCG client for an additional 3 years. For several years, we’ve been the trusted strategic RPA production support partner, helping our client confidently scale their automation infrastructure. By their own estimates, our Control Tower RPA support service has saved them over $200 million in potential downtime.
How RPA Works Hand-in-Hand with AI: Navigating the Opportunities and Pitfalls
If you’re familiar with RPA and have automated five to ten processes, you’re likely hearing the buzz around AI and wondering where to start. The best approach is the classic methodology: think big, start small, and scale fast.
The Critical Role of "Human in the Loop" in Intelligent Automation and AI.
As Artificial Intelligence (AI) and Intelligent Automation continue to advance, businesses across the globe are increasingly integrating these technologies into their operations. While the potential benefits are immense—ranging from increased efficiency to cost savings—there remains a critical need for human oversight. This concept, often referred to as “Human in the Loop” (HITL), ensures that AI systems are functioning correctly, making ethical decisions, and adapting to changing circumstances.
RPA and Intelligent Automation: Complementary Technologies, Not System Replacements
A common misconception persists: that RPA and IA are meant to replace existing systems. In reality, these technologies do not replace legacy or core systems but rather complement them, enhancing their capabilities without the need for significant overhauls. This article explores how RPA and IA sit on top of existing systems, serving as a bridge to modern innovation while preserving the valuable infrastructure that businesses rely on.
The Evolution of Intelligent Document Processing: A Strategic Imperative for Modern Enterprises
The ability to process and manage documents efficiently is no longer a luxury—it’s a necessity. The evolution of Intelligent Document Processing (IDP) represents a significant leap forward from traditional document management systems, offering unprecedented capabilities that are reshaping industries across the globe. As we delve into this transformative technology, it’s essential to understand why IDP is not just another upgrade but a strategic imperative for organisations aiming to stay competitive in an increasingly data-driven world.